Privacy & Cookie Policy

Last updated: October 2026

Your privacy matters to Celine5AM.

This Privacy & Cookie Policy explains how Celine5AM collects, uses, stores, and protects personal information when you visit celine5am.com, purchase a program, book coaching, join the community on Mighty Networks, or otherwise interact with us.

We aim to keep this clear and practical. If something feels unclear, please contact us.

1. Who Is Responsible for Your Data

The data controller is:

Celine5AM / Vuohikallio Oy
Website: https://celine5am.com

2. What Information We Collect

2.1 Information You Provide Directly

You may provide personal information when you contact Celine5AM, sign up for updates, purchase a program, book coaching, or join the community.

This may include:

Your name and email address
Your phone number, if you choose to provide it
Information submitted through contact, newsletter, waitlist, program, or intake forms
Information shared in coaching questionnaires or applications
Information shared during 1-on-1 coaching calls or group coaching sessions
Booking preferences and appointment details
Payment and billing information, processed securely by our payment providers
Profile information, posts, comments, messages, progress updates, and other activity shared in the Celine5AM Mighty Networks community
Information you voluntarily share about your goals, habits, training, wellbeing, or personal-development journey

Please only share information you feel comfortable providing. Do not share sensitive medical or personal information unless it is necessary and you understand why it is being requested.

2.2 Information Collected Automatically

When you visit celine5am.com, certain technical information may be collected automatically through Wix, cookies, and similar technologies.

This may include:

IP address
Browser type and device information
Operating system
Pages visited and time spent on the website
Referring website, search terms, or links used to reach the site
Approximate location based on IP address
Website interactions, such as button clicks or form activity

This information helps us understand how the website is used and improve the experience.

3. How We Use Your Information

We may use your personal information to:

Respond to your questions, enquiries, or support requests
Process payments and provide access to programs, challenges, coaching, and digital resources
Manage coaching bookings, appointments, reminders, and follow-up communication
Deliver your Mighty Networks community and program experience
Send important service messages, such as purchase confirmations, access details, policy updates, or program information
Send newsletters, updates, training content, or offers where you have chosen to receive marketing communications
Improve our website, programs, content, community, and services
Protect the safety, integrity, and security of 5AM, our members, and our platforms
Meet legal, tax, accounting, or regulatory obligations
Handle disputes, refunds, chargebacks, and related customer-service matters

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

Where applicable data-protection laws require a legal basis, Celine5AM processes your information because:

You have given consent — for example, when you subscribe to emails or accept non-essential cookies.
It is necessary to perform a contract — for example, to process your purchase, provide program access, or deliver coaching you have booked.
We have a legitimate interest — for example, to improve our services, prevent misuse, keep our community safe, and respond to customer enquiries.
We are legally required to do so — for example, for tax, accounting, fraud prevention, or legal compliance.

You may withdraw consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.

5. Third-Party Services

Celine5AM uses third-party platforms to operate the website, process payments, deliver programs, host the community, schedule calls, and communicate with you.

These may include:

Wix — website hosting, contact forms, email tools, website analytics, and payment-related services
Mighty Networks — online programs, challenges, member community, profile data, posts, messages, and digital content
Wix Payments— secure payment processing
Google Meet — live group sessions and 1-on-1 coaching calls
Email platform— newsletters, automated emails, and marketing communication
Google Analytics— website analytics or advertising measurement

These providers process information according to their own privacy policies and terms. We encourage you to review them.

Where information is transferred outside your country or the European Economic Area, we will take reasonable steps to ensure appropriate safeguards are in place, as required by applicable law.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites work correctly, remember preferences, understand visitor behaviour, and improve user experience.

6.2 Cookies Used on This Website

The 5AM website is built using Wix. Wix and connected services may use the following types of cookies:

Essential cookies
These are necessary for the website to function properly. They may support security, session management, form submissions, checkout, and website functionality.

Functional cookies
These remember your preferences and help provide a smoother website experience.

Analytics cookies
These help us understand how people use the website, such as which pages are visited and how visitors navigate the site. This helps us improve our content and services.

Marketing cookies
If used, these may help us measure advertising performance, understand whether someone has visited the site after seeing an advertisement, or show more relevant 5AM content. We will request consent before placing non-essential marketing cookies where required.

Third-party cookies
Some cookies may be placed by providers such as Wix, payment providers, embedded video platforms, scheduling tools, or analytics services.

6.3 Managing Cookies

When you first visit our website, you may see a cookie banner that allows you to accept, reject, or manage non-essential cookies.

You can also manage or delete cookies through your browser settings. Please note that blocking essential cookies may affect how the website, forms, checkout, or member access functions.

For information on managing cookies, visit your browser’s help section or www.allaboutcookies.org.

7. How Long We Keep Your Data

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing our services, maintaining business records, resolving issues, and meeting legal obligations.

For example:

Program and customer-access records may be retained while your access remains active and for a reasonable period afterwards.
Coaching, booking, and client records may be retained for as long as needed to provide services and meet legal or accounting obligations.
Payment and transaction information may be retained for the period required by tax and accounting law.
Marketing information is retained until you unsubscribe or ask us to remove it, unless we have another lawful reason to keep it.
Community content may remain visible while your Mighty Networks account is active. If you leave the community, some content may remain where necessary to preserve discussion context, unless deletion is required by law or technically possible.

8. Data Security

We take reasonable steps to protect your personal information.

We use trusted platforms that apply industry-standard security measures, including encryption and access controls where available. However, no website, email system, online platform, or method of data transmission is completely secure.

Please avoid sending highly sensitive personal information through unencrypted email or public community posts. Anything you choose to share in the 5AM community should be shared thoughtfully.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual obligations
Withdraw consent for marketing or other consent-based processing
Object to or request restriction of certain processing
Request a copy of your data in a portable format, where applicable
Unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us
Lodge a complaint with your local data-protection authority

To make a request, contact us at [support email]. We may need to verify your identity before completing your request.

We will respond within the timeframe required by applicable law.

10. Children’s Privacy

Celine5AM services, programs, coaching, and community spaces are intended for adults aged 18 and over.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@celine5am.com], and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time as our website, services, platforms, or legal obligations change.

Any changes will be posted on this page with an updated Last updated date. Where a change is significant, we may also notify active clients or community members by email or through Mighty Networks.

We encourage you to review this page occasionally.

12. Contact

If you have a question, concern, or request relating to this Privacy & Cookie Policy or your personal information, please contact:
Email: support@celine5am.com
Website: https://celine5am.com